1. DEFINITIONS In these Terms and Conditions the following words shall have the meaning set out opposite them:

1.1 “LWV” shall mean Little Waddon Vineyard “the seller”;

1.2 “the Purchaser” shall mean any person, firm, company or organisation from whom or from which LWV accepts an Order to supply Goods;

1.3 “the Goods” shall mean and include the goods which are the subject matter of the Purchase Order as described in these Conditions and on the face of the Order;

1.4 “the Order” shall mean the order placed on LWV by the Purchaser;

1.5 “the Acknowledgement of Order Form” shall mean LWV’s written acknowledgement of the Purchaser’s Order, incorporating these Conditions.

1.6 “working day” is 0800 to 1700 Monday to Friday, excluding bank holidays and public holidays.

2. GENERAL

2.1 All Orders for the supply of Goods by LWV are made subject to these Conditions of supply and supersede any earlier sets of terms and condition issued by LWV. Any stipulation or condition contained in any of the Purchaser’s contractual documentation delivered to LWV which would conflict with these Conditions or in any way qualify or nullify these Conditions shall be deemed to be inapplicable to LWV unless the same shall have been expressly agreed to in writing in a document signed by a director of LWV. No other employee or agent has any authority to alter or qualify these Conditions in any way, unless otherwise notified to the Purchaser in writing.

3. ACCEPTANCE AND CANCELLATION

3.1 Subject to clauses 4.2 and 6.1, a Purchaser may purchase any Goods directly from LWV at it’s premises.

3.2 Notwithstanding clause 3.1 above, a Purchaser may also request a quotation, and/or place an Order over the telephone or by email or via the website.

3.3 LWV reserves the right to cancel any uncompleted order, or suspend delivery, if the Purchaser fails to observe or perform any obligation on the part of the Purchaser to be observed and performed, or if LWV reasonably believes that in all the circumstance that the Purchaser may do so.

4. PRICE AND PAYMENT

4.1 All prices quoted in LWV’s catalogue and publications are subject to alteration or withdrawal without notice, are quoted in pounds sterling, and may be per bottle or per half case or per case.

4.2 If the Purchaser is purchasing the Goods in accordance with clause 3.1, payment will be due and payable at the time of placing their order.

4.3 If the Purchaser is purchasing the Goods in accordance with clause 3.2, prices quoted or stated in any Acknowledgement of Order Form are based on costs prevailing at the date of quotation or confirmation, and if between that date and the date on which the Goods are despatched variations occur to such costs, either by a rise or fall, LWV reserves the right to amend the prices and invoice the goods at the LWV’s prices current on the date of despatch.

4.4 All prices are quoted inclusive of VAT and other applicable taxes relating to the sale or delivery of the Goods, unless specified otherwise.

4.5 Delivery charges shall be in addition to the price quoted per bottle or per half case or case.

4.6 Unless otherwise agreed in writing payment shall be made by net cash immediately.

LWV reserves the right to require payment in full and prior to dispatching the Goods.

4.7 If the Purchaser’s Order is to be dispatched in installments, payment for each bottle or half case or case of wine will be invoiced separately at the point that that bottle or case of wine is dispatched.

4.8 The Company reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.

4.9 Time for payment shall be of the essence.

4.10 No payment shall be deemed to have been received until LWV has received cleared funds.

4.11 The Purchaser shall make all payments due under this Order without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Purchaser has a valid court order requiring an amount equal to such deduction to be paid by LWV to the Purchaser.

5. CANCELLATIONS

5.1 The Purchase may cancel the Order, for any reason whatsoever, at any time up to 24 hours from the time the Order was placed in accordance with either clauses 3.1 or 3.2, as this will be prior to dispatching the Goods for delivery.

5.2 In order to cancel an Order, the Purchaser must contact LWV in writing or by telephone.

5.3 Once LWV has been notified by of a cancellation, LWV will reimburse the price of the Goods, if payment has been already made in accordance with clause 4.6, within 48 hours from the time LWV receives notification of the cancellation.

5.4 If the Purchaser wishes to cancel an Order after the expiry of the 24 hour period outlined in clause 5.1, the Purchaser may still cancel the Order up to 14 working days after the day following the delivery of the Goods. In the event that an Order has already been dispatched in whole, or in part, at the date on which the cancellation notice is received, the Purchaser must return the Goods to LWV in the same condition that it was received in, and LWV will then reimburse any payment already received in accordance with clause 4.6 within 30 days, beginning with the day on which the notice of cancellation is received by LWV.

5.5 If the Purchaser does not return the Goods to LWV within 21 days of the date of the cancellation notice, LWV reserves the right to charge the Purchaser a reasonable amount in respect of the costs LWV incurs in recovering the Goods from the Purchaser. If the Purchaser fails to return the Goods to LWV, or fails to make the Goods available for collection by LWV within 30 days of the date of the cancellation notice, the Purchaser will be deemed to have accepted the Goods, at which point a new purchase order will be raised by LWV and the Purchaser will be charged for the Order at the price set out in LWV’s catalogue and publications at that time.

6. DELIVERY

6.1 The price of delivery shall be quoted on the quotation and the Acknowledgement of Order and shall be part of the total price quoted to the Purchaser, except where the Purchaser is placing an Order at LWV’s premises and has agreed to take the Goods away at that time.

6.2 LWV will deliver the Goods to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles.). Delivery will be made to the address specified by the Purchaser at the time of placing the Order. LWV reserves the right to make delivery in installments. If LWV elects to do this, there will only be a single delivery charge.

6.3 Delivery will normally take place within 5 working days of the date of the Acknowledgement of Order. LWV will make every reasonable effort to deliver the Goods within 5 working days, and unless it is otherwise agreed in writing, the Purchaser shall not be entitled to cancel the order in whole or in part on the grounds of delayed delivery howsoever caused, nor shall the Purchaser be entitled to claim damages or compensation. In the event that LWV is unable to make delivery within 5 working days, LWV will contact the Purchaser and keep the Purchaser updated accordingly.

6.4 If the Purchaser is not available at the time of delivery, LWV’s delivery agents will leave the Goods in a safe place, provided that the Purchaser has provided such instructions to LWV at the time of placing the Order. Alternatively, LWV’s delivery agents will leave a card requesting the Purchaser to arrange a more convenient delivery time.

6.5 All Goods must be signed for on delivery by an adult aged 18 years or over (please see clause 11 for further information). If no one of that age is at the address when the delivery is attempted, the Goods may be retained by the delivery agent, in which case the delivery agent will leave notification of attempted delivery and will telephone to rearrange or will return later that day. In these circumstances, if LWV has to re-deliver the goods, a further delivery charge may become due and payable by the Purchaser.

6.6 LWV reserves the right to use any method of transport for delivery, and the Goods shall be at the risk of LWV during transit.

6.7 A clear receipt for the Goods shall be sufficient evidence that the Goods have been delivered in good condition.

7. GUARANTEE AND RETURNS

7.1 If some, or all, of the Goods are broken when they are delivered the Purchaser must notify LWV within 3 working days of the delivery date. The Purchaser may choose either to return just the affected bottles or the whole case for a refund or a replacement.

7.2 Any Goods collected by LWV’s delivery agents must be in their original box to avoid further breakages, where possible.

7.3 The Goods are supplied with a 6 month guarantee. The Goods are also dispatched with clear written instructions to be followed in respect of storing the Goods. These instructions should be followed by the Purchaser at all times, and failure to do so may result in the guarantee becoming null and void.

7.4 Provided the Purchaser has followed the written instructions, and provided it is within 6 months of the delivery date, if the Purchaser discovers the Goods are spoiled the Purchaser should notify LWV as soon as possible and LWV will refund or replace the Goods accordingly.

7.5 The Purchaser should have the Goods with them at the time of notifying LWV in accordance with clause 7.3, as LWV will require specific information about the Goods to be provided to it so that it can match it with its records. Without this information LWV will be unable to refund or replace the Goods.

8. TITLE AND RISK

8.1 The Goods are at the risk of the Purchaser from the time of delivery.

8.2 If for any reason the Purchaser will not accept delivery of any of the Goods when they are ready for delivery, or LWV is unable to deliver the Goods on time because the Purchaser has not provided appropriate instructions then:

8.2.1 the Goods shall be deemed to have been delivered on the specified delivery date on the quotation or Acknowledgement of Order;

8.2.2 risk in the Goods shall pass to the Purchaser at that time; and

8.2.3 LWV may store the Goods until delivery and the Purchaser will be liable for all related additional costs and expenses (including, but not limited to, storage and insurance).

8.3 Title and property in the Goods (including full legal and beneficial ownership) shall not pass to the Purchaser until LWV has received in full (in cash or cleared funds) all sums due to it in respect of: 8 the Goods; and

8.3.1 all other sums which are or which become due to LWV from the Purchaser on any account or order; and

8.3.2 all interest that has become payable in respect of the Goods or on any other sum which are or which become due under any other account or order.

8.4 Until ownership and title of the Goods passes to the Purchaser, the Purchaser must:

8.4.1 hold the Goods on a fiduciary basis as LWV’s bailee;

8.4.2 store the Goods (at no cost to LWV) separately from all other goods of the Purchaser or any third party in such a way that they remain readily identifiable as LWV’s property;

8.4.3 maintain the Goods in satisfactory condition and keep them insured on LWV’s behalf for their full price against all risks to the reasonable satisfaction of the LWV; and

8.4.4 hold the proceeds of the insurance referred to in clause 8.4.3 on trust for LWV and not mix them with any other money, nor pay the proceeds into an overdrawn bank account. Any account of monies by LWV in accordance with the terms of this clause 8 received by LWV shall not discharge the Purchaser’s liability to pay the price for the Goods plus any interest in accordance but shall be set off against such liability.

8.5 The Purchaser may resell the Goods before ownership and title has passed to it solely on the following conditions:

8.5.1 any sale shall be made in the ordinary course of the Purchaser’s business at full market value; and

8.5.2 any such sale shall be a sale of LWV’s property on the Purchaser’s own behalf and the Purchaser shall deal as principle when making such a sale.

8.6 The Purchaser’s right to possession of the Goods shall terminate immediately if:

8.6.1 the Purchaser has a bankruptcy order made against him or makes an arrangements or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed over all of its assets or undertakings or any part of the assets or undertakings, or a resolution is passed or a petition presented to any court for the winding up of the Purchaser or for the granting of an administration order in respect of the Purchaser, or the Purchaser proposes any of the above, or LWV reasonably believes that any of the above is about to occur;

8.6.2 the Purchaser ceases, or threatens to cease, trading; and

8.6.3 the Purchaser encumbers or in any way charges any of the Goods.

8.7 LWV shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from LWV.

8.8 The Purchaser grants LWV, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Purchaser’s right to possession has terminated, to recover the Goods.

9. WARRANTIES

9.1 LWV warrants that the Goods will be of satisfactory quality and fit for their general purpose when dispatched for delivery to the Purchaser.

10. LIMITATION OF LIABILITY

10.1 Any of the Goods which the Purchaser claims (in writing to LWV and in accordance with clause 7), to be defective, will be replaced or (at LWV’s option) the price of the defective Goods will be credited to the Purchaser and LWV will pay the expenses of such return.

10.2 LWV shall not be liable for a breach of the warranty in clause 10.1 if:

10.2.1 the Purchaser makes any further use of such Goods after giving such notice; or

10.2.2 the defect arises because the Purchaser failed to follow LWV’s written instructions as to the storage, installation or use of the Goods; or

10.2.3 the Purchaser causes loss or damage during the handling of the Goods.

10.3 All other warranties, conditions and other terms implied by Statute or Common Law are, to the fullest extent permissible by law, excluded from this Order.

10.4 Nothing in these Terms and Conditions excludes or limits the liability of LWV for death or personal injury caused by LWV’s negligence or fraudulent misrepresentation.

10.5 Subject to clauses 10.1to 10.3 LWV’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Order shall be limited to the total Order price.

10.6 Notwithstanding anything contained in this Order, LWV shall not be liable for any indirect, special or consequential loss or damage suffered or incurred by the Purchaser arising out of this Order. For the avoidance of doubt, indirect, special or consequential loss shall include, but not be limited to, loss or damage, loss of profits, interest, business, goodwill, revenues or anticipated savings and the incurring of liability for loss or damage suffered by third parties (including in each case incidental and/or punitive damages).

11. AGE RESTRICTIONS

11.1 It is illegal to sell wine to anyone who is under 18 years old. For this reason LWV reserves the right to refuse to accept an Order. Furthermore, LWV will not permit any Order to be transferred from the original customer to another person in order to avoid the age restrictions that it must comply with. By placing an Order the Purchaser is confirming they are at least 18 years old.

11.2If LWV’s delivery agents are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the Goods is unable to produce appropriate ID, unfortunately our delivery agents will be unable to leave the Goods. Please also see clause 6.5.

12. FORCE MAJEURE

12.1LWV reserves the right to defer the date of delivery or to cancel the Order or reduce the volume of the Goods ordered if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of LWV including, but not limited to, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce). 12.2 If by any such circumstances set out in clause 12.1 or otherwise, LWV is delayed, hindered or prevented from delivering all or part of the Goods, LWV will fairly apportion amongst all of its present contracted customers such of the Goods then available to LWV. Where LWV’s obligations to supply have been suspended, normal supply shall resume as soon as is reasonably possible after the removal of the cause. In the event that the cause continues for more than 2 month(s) either party may terminate this Order on 5 working days notice.

13. NOTICES

13.1All notices to be served on the Purchaser shall be deemed to be properly served if sent by first class post (or if posted outside the United Kingdom by the local nearest equivalent to first class post) to the address given in the last written communication received from the Purchaser. 13.2 A notice or demand served by first class post or the local equivalent shall be deemed duly served two working days after posting and in proving service of the same it shall be sufficient to prove that such letter was properly stamped or franked first class or the local equivalent, addressed and placed in the post to the addressee at the address referred to above.

14. WAIVER

14.1 Waiver by LWV of a right or default under these Terms and Conditions shall not be deemed a waiver of any subsequent right or default whether of a similar nature or otherwise.

15. AMENDMENTS

15.1 No amendment or variation of these Terms and Conditions shall be effective unless in writing and signed by a duly authorised representative of all of the parties.

16. SEVERABILITY

16.1If any provision of these Terms and Conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void or voidable, unenforceable or unreasonable it shall, to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness, be deemed severable and the remaining provisions of this Order and the remainder of the provision shall continue in full force and effect.

17. THIRD PARTY RIGHTS

17.1 Nothing in these Terms and Conditions is intended to confer any benefit on any third party (whether referred to by name, class, description or otherwise) or any right to enforce a term or condition.

18. ENTIRE AGREEMENT

18.1 These Terms and Conditions constitutes the entire understanding between the parties in respect of the subject matter and supersedes all prior representations, writings, negotiations or understandings and discussions between the parties relating to it.

19. LAW AND JURISDICTION

19.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English Courts.

Little Waddon Vineyard is 100% committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way

Our Privacy Policy outlines how we aim to achieve this and includes the information collected when:-

you use our website on-line store
you make a booking with us direct
you make an enquiry via our website or with us direct
if you are interested in working for us or with us
Definition of Personal Data

Personal data Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

How do we collect information from you?

We collect information from you:

when you buy our wine
when you make a booking or an enquiry
when you provide us with information regarding food allergies
when you sign up to receiving our marketing or news emails
when you visit the vineyard (via CCTV)
What type of information is collected from you, by us?

You may be asked to submit personal information about yourself when you make a booking or enquiry. We will collect this information so that we can respond to your booking or enquiry request.

When you make a booking, enquiry or buy our wine online :

We collect information such as:

Your title
Your name
Your email address (so we can respond to you)
Your home or work address for billing or delivery
Your telephone number
Your company name
Your dietary preferences
Your marketing preferences if you opt-in or opt-out of our news
Your survey responses – if we happen to run a survey
CCTV images are recorded and stored securely on a cloud and local hard drive at the vineyard for security purposes only
What type of information is NOT collected from you, by us?

We DO NOT collect information such as:

Your Credit Card information. This is handled in a secure way by Stripe.com if you buy from us via our website OR by Zettle.com if you buy from us at the vineyard
We do not collect Device Information about your computer software or hardware
We DO NOT issue “cookies” – A cookie is a text file that is placed on your hard disk by a web page server that allows the website to recognise you if and when you re-visit.
How is your information used?

Our use of your personal data will always have a lawful basis, to understand your needs and provide you with a better service or because it is necessary to complete a booking, or because you have consented to our use of your personal data for instance by subscribing to emails, or because it is in our legitimate interests such as to fulfil our alcohol licence

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies when necessary to deliver services on our behalf. For example delivery companies, third party service providers, third party payment processors, and other third parties to provide our sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties whose content appears on our site may use third party cookies, as detailed above. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point.

How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and for as long as we have your permission to keep it

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at info@littlewaddonvineyard.co.uk

You have a right to request a copy of the personal information that we hold about you and have any inaccuracies corrected.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.

Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie

Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

Your Rights

You have a lot of rights relating to your personal information, these are:

The right to be informed about how your personal information is being used
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to ask us to delete your data
The right to stop direct email messages
The right to withdraw consent for any consent-based processing at any time
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, or you have a complaint, or just have some questions, please contact us info@littlewaddonvineyard.co.uk

Changes to this statement

We will occasionally update this Privacy Policy to reflect current legislation and your feedback. We encourage you to periodically review this statement so as to be informed of how we are protecting your information.

This policy was last updated in December 2024.